Life Insurance Service - Frequently Asked Questions
Confused about whether to call us, write us or E-mail us?
Please call us toll-free when:
you have questions about benefits or
premium payments- you have a question about your
coverage
- you feel you can no longer keep your
coverage active
- you change your address
- you want to request a form (some forms can
be downloaded from
this site)
Our toll free customer
service line is:
1-800-523-9100
8:30 a.m. to 5:30 p.m. (ET)
Monday - Friday
New York policyholders,
please call us toll free at:
1-800-323-4542
8:30 a.m. to 5:30 p.m. (ET)
Monday - Friday
Please write or E-mail us:
- to request forms
- to change your beneficiary (you can
also download the
Change of Beneficiary Form from this website)
- to notify us of the death of an
insured
- if you have lost your policy
To
E-mail us,
please
click here.
Our mailing address
is:
Colonial Penn Life Insurance Company
Policyholder Services
PO Box 1918
Carmel, IN 46082-9903
New York policyholders, please write to us
at:
Bankers Conseco Life Insurance Company
Policyholder Services
PO Box 1918
Carmel, IN 46082-9903
[back to top]
Feel free to E-mail us regarding your life or health
insurance to:
Request information
Request a form to report a claim or change a
beneficiary
Ask a question
Just click
here.
[back to top]
Yes, to download forms click here.
[back to top]
We offer the following convenient payment
options, and with any of them you can pay monthly, annually,
quarterly or semi-annually:
Direct Bill - We'll send you a
statement for payment by check or money order.
Automatic deduction from your checking or
savings account - Many of our policyholders find this to
be the most convenient payment method. You'll save time and
postage, and you can choose the date you would like to have your
payment deducted. To download and mail us the automatic bank
account deduction Authorization Form, click here. To sign up
online click
here.
Credit Card - We'll charge your
premium directly to your credit card (not available for all
plans in PA). To request recurring credit card billing
please call us toll free.
[back to top]
To sign up online for automatic
bank account deduction click
here.
To download and mail us the automatic
bank account deduction Authorization Form, click here.
To request recurring credit card
billing please call us toll free.
To switch to direct bill, or for help
selecting a billing plan that's right for you please call us toll free.
[back to top]
You can pay a current bill either online or
over the phone using automatic bank account deduction or a credit
or debit card.
- You can pay by phone 24 hours a day, 7 days a week, by calling
1-800-523-9100. Our automated system will direct you through the
process. You will need to have your policy number or numbers, and
your credit/debit card or bank account number and bank routing
number handy.
- To pay online, please click here.
[back to top]
Be sure to write your account number or case file
number on your check or money order.
Mail your payment at least 10 days before it's
due.
Making payment on more than one plan? Be sure to list
all account numbers or case file number and include the billing
notice for each account or case file.
Missing your bill or payment coupon? Just write your
account number(s) or case file number on your check or money order
and mail it to:
Colonial Penn Life Insurance Company
P.O. Box 371850
Pittsburgh, PA 15250-7850
New York policyholders, please
use this address:
Bankers Conseco Life Insurance Company
P.O. Box 371854
Pittsburgh, PA 15250-7854
[back to top]
If you bought additional coverage, don't
let your existing coverage lapse! Additional coverage is issued as
a separate and distinct plan with a different account number.
Usually, when you buy more than one policy from us we automatically
combine your payments into one convenient monthly statement. If you
are still receiving separate premium notices we may be able to
combine them.
Call us to see what
your options are.
[back to top]
Yes, depending on the type of coverage you
have we may be able to combine your life insurance premium notices
into one convenient, monthly statement. Please call us for details.
[back to top]
Most of the insurance documents we issue
include a form. Just complete the form and mail
it to us. If you need a new form, just E-mail your request to us, call us toll free, or click here to download
the form.
[back to top]
Please click here to view questions and
answers regarding our life insurance claims process.
[back to top]
Please send us your request in writing,
through E-mail or regular
mail.
[back to top]
To change your address please register online now. Once you've
registered you'll see your account information, including address,
and you can submit an account update request online. If you prefer
not to register now, please call us at 800-523-9100 8:30 am to 5:30
pm (ET), Monday-Friday. NY residents, call 800-323-4542.
[back to top]
Many of our customers are eligible to add to their coverage with
us. It depends on your age, state of residence, and how much
coverage you currently have. Please call us
toll-free and one of our Customer Service specialists can help you.
[back to top]
Please click here to view our website privacy
statement, our corporate privacy notices and our policy regarding
confidentiality protocols for victims of domestic violence and
endangered individuals.
[back to top]
For policies issued in 2010 and later,
please call 1-800-800-2254 for more information. For all other
policies, please refer to the information in this website.
[back to top]
For Provider Services, please click here for more information (for policies
issued in 2010 and later).
[back to top]
Please
complete this form to report potential fraud regarding your
policy.
[back to top]
